Yes, that was the official statement, but after some weeks of holding people on the line, they stated that they were not responsible for damages caused by the carrier...
Well, fortunately I don't need a box replaced - after some delivery delay & worries, the Khetanna landed at my place, today!
Luckily the scratches and dents on the shipping box didn't go through! Except for a bumper on oone side and two dented edges, the box is okay...