I ordered off of HTS.com a while back to get the arc trooper battlepack and had it shipped standard. Well I waited and waited and the box never came so I called their customer support and told them the issue. They shipped a replacement via next day delivery and I had it the next day. Long story short, the FedEx guy delivered it to the wrong house and a few days later the original shipment showed up on my doorstep. So I called HTS again and told them about the misunderstanding and offered to ship back the duplicate order, but they just told me to keep it. I've had nothing but good things to say about HTS, but FedEx constantly fails to deliver my orders on time. Not just toys, but books or dvds or pretty much anything. I so wish they would change their delivery service to UPS...