I have some good news and some bad news. The good news first; we have our questions answered!
Recently clone troopers from the clone wars do not seem to be able to hold their assiociated weapon or are not packed with the correct weapon, case in point Commander Thire, the figure was not packed withe the DC-15 rifle he used in the episode Ambush (series 1 episode 1) also one of his hands is not able to hold the blaster pistol for it. A simple fix for this problem would be a trigger finger on both hands or a tightening of the hand mold by a milimeter or two. Would Hasbro consider solutions to this problem?
It's not always possible to produce generically useful hands that can accommodate all weapons, but thanks for the comment. We will look into this.
Why exactly do you have to produce Exclusives? 99% of the time they are awesome, but they are also 75% hard to find (for example: the new EU wave at Toys-R-Us). Why can't you just send out all your products to all the stores?
Exclusives exist for many reasons; to reward retailers for their support of the brand, to produce seasonal promotional items that can get collectors or parents to stores at certain periods, along with other reasons. One of the chief reasons that the Star Wars team embraces the idea of exclusives is that they provide us an excellent opportunity to get new and different toys out there for fans. Without the exclusives program, 90% of these figures, vehicles or creatures would not exist at all. The reason for this is that national (items taken by all accounts) productivity has to be very high for items, and most exclusives have a more limited run. Without exclusives, many of the awesome sets from the last few years like the retools of the TIE Fighter, TIE Interceptor, A-Wing, AT-ST, and Dewback as well as new sets like the Octuptarra Droid, Wal-Mart Droid Factory sets, the upcoming Jabba and other upcoming that have yet to be announced would not exist at all. So while we have a ways to go to help iron out distribution issues, the exclusives program remains a vital component of our retail planning and brand engagement strategy.
Now the bad news; We will not be able to submit questions again until the 20th of August.