Its sad when a nice product is destroyed due to faulty packaging and shipping. Oh don't get me started. Sorry you have to deal with this Serg.
Thanks Shawn. I didn't have too many bad experiences like this in my collecting life, which is quite good considering I use international shipping 99% of the times. One of the worse was many years ago on a forum where you were member on as well, when the seller sent me
Gentle Giant ROTS Darth Vader statue without taping the two halves of the foam box, as he should have, and the heavy polystone statue rattled inside just like this R2 garden ornament. That arrived with the head broken and damaged hands. Got a full refund but was disappointing, though in a few weeks after that experience I got a pristine Vader statue elsewhere and that is still in my collection to this day.
Anyway the R2-D2 garden ornament seller and GSP both refunded me the cost of the product plus shipping. So it is all ok from this point of view. My advice for the people interested in buying these garden ornaments for their courtyard is to say pass (they first appeared in UK and more recently in Australia, I'm sure they will come in US some day too).
They are nice and come in a lot of varieties from OT and ST: Vader, Boba, Han, Leia, Stormtrooper, R2-D2, C-3PO, BB8, Rey, Kylo, Phasma etc. But they are fragile, with very thin walls and most likely will not last outside a year in the sun, rain and snow. Unfortunately these are not made for outside. For inside (collection room, man cave etc.) you can get better and more detailed figures and statues.
Now I'll be looking for some real Star Wars garden ornaments made of stone, rock, marble or concrete, if there are any. Wish I didn't have this experience though...