Yes, you eventually get the missing parts. But I wonder how essential accessories such as helmets can be missing. I just revised my orders from TungHori and all 12 sum up to $1,780 that I spent since December 2020. And I've got to say it's nothing but bald business for him. The software the website is running on even offers a slot for promotional codes, but there are none. I asked him before.
Sometimes I got a refund when a figure, that was still on its way, was spontaneously put on discount by $10 or so - like the recent price drop from $27.99 to $16.99 for TVC Captain Grey.
You can still get him new for less than $15 on Amazon as of this post ($55.84 for the BB 4-Pack).
The two times that I received a refund from him, PayPal would of course take their piece of the cake so we're talking $4-6 that I got back for issues like that - a drop of water on the hot stone.
At this point I'm quite mad (again) because TungHori has become quite unreliable when it comes to quality and completeness of the figures. Often shipping is less than $13 so that's been an extra income for him. That's okay for me though because it takes extra effort handling all this, right?
I mean the order numbers are over 17,100 now since he opened his own web shop! If a customer orders let's say 10 figures on average to make the shipping costs worthwhile, that's some serious money there! I mean look what I spent so far.
I waited before placing my latest order until I got a response from him. That alone was a struggle because the Death Watch Mandalorian went out of stock in minutes. Wanted to make sure that he includes the Razor Crest Mando this time, which I already paid for months ago, but I doubt that he still has one left. He also said that he could sell me one of those Klatooinian Raiders even though it's not listed anymore. So I sent him two messages to plea him not to send my order yet.
But he did. So still no missing Mando or the Klatooinian. He always puts me back to my next order. But at the prices he claims by now I rather buy the figures new & carded.
I'm finally done buying from TungHori.