Topic: The Latest from Tunghori

[Tamer]

Wow, Philipp that doesn't sound good at all.

[Darth More]

Well, communicating with him takes time and some of the figures, especially when newly listed, sell out literally within minutes every time they're re-listed. So sometimes I had no other option than asking him to add those figures to my order when I had already placed it.

My question is: Is TungHori that I communicate with located in Macau or is he in HongKong as well? Because sometimes communication works and my orders are complete, but lately it's been a hit or miss as JDeck already said. The figures ship from HongKong that's what I can say for sure. They're obviously produced there as we all know.

When he asked me for pictures of the error samples, he didn't even respond to the bad quality they had. So I don't see the point here. Of course I'm not the only customer, but every customer should get good quality for the higher and highest prices he claims for figures, of which some are obviously error samples, by now. 

So weeks pass and in the meantime he proscesses hundreds more orders. And I don't see why I always have to please and even beg him to finally include missing figures. Or I have to beg him to sell me figures like the Klatooinian Raider, which he offered me first, but now doesn't loose a word over it. If he forgot to include figures in the correct quantity sometimes that's okay for the numbers he handles. And I also think he has many people to support him by now. Should be a 6-7 digit business by now and so far.
And shipping is often less than $13 - you can check your shipping label by calculating HK Dollar to USD. So it would be nice if he just send me missing figures on his cost, but that would just NEVER happen. Instead, he just puts me off until my next order. Weeks and months pass and I've become tired of this game.
Hasbro Pulse is here in Germany now claiming 19,99€ for a TVC figure now. I'm glad that I can support Hasbro directly now after all the money they probably lost on TungHori the past 20 years or so.

So I added 12 figures to my card on pulse and come to a whopping 240€ on pre-order. This hobby was much more fun a decade ago...TungHori lost me now and I can only hope for a brand team that is more passionate about the franchise in the future. Until then I just enjoy what I got and go back to customizing. I don't play this pre-order, pay months in advance and price hiking game any longer.

Have a nice Sunday everyone out there.

[Starchaser]

So sorry to hear about your poor experience with TungHori. I don't use him enough to have much to complain about, but one would think that a serious customer would get some decent customer service. I'm always amazed at how there are so many hard to find figures available and have to believe they are factory rejects. I think, honestly, it would be a smart strategy for Hasbro to close the TungHori leak and sell unpackaged factory mistakes at a discount to fans. It would be a boon for customizers and fans who don't need packaging or "perfect" figures. The only challenge is, I'm not sure distribution and customer service with be any better with Hasbro

[Tamer]

It kinda sounds like tunghori made his money and now he doesn't much care anymore, if I had to guess.

For someone like Philipp who had that many orders you would think he would be treated correctly.

[Darth More]

Tamer: I think your thought is on point.

[Darth More]

As promised mighty TungHori listed the two new figures, which we talked about, on May 4:

Both are re-stocked as of this post, but they sell out in minutes again:

https://www.tunghori.com/starwars








Looks like 3 instead of 2 pictures are provided for his latest listings, but never a picture of the back of the figures...is that a Chinese rule to never take a picture of somebody from behind?

[Tamer]

Time to go share this. Thanks Philipp.

[Darth More]

The recent order arrived after 12 days shipped from Hong Kong to Germany...this time with no major issues - not even custom fees! Only Lobot's head doesn't want to stay on the neck and the eye print isn't the best. I'll use him for a custom repaint and just open the one I got from Amazon on damaged card.



Lobot arrived with a broken neck...poor robot boy...


Robot Boy - Linkin Park (A Thousands Suns)

Ahsoka's eyes are spot on and I'm overall impressed by the level of detail that Hasbro reached by now when it comes to likeness and photoreal technology...

Rex' helmet won't get off before the head, but that's known issue of this figure. Only got Rex and Captain Grey to use their accessories for customs based on the ROTS #41 Clone Trooper - my first & favorite version of the Clone Trooper...



So these were supposed to be my last ones from mighty TungHori, but he made me order yet another batch. Those 10 figures came for $147.90 USD shipped.

[Tamer]

Poor Lobot. I would say you did pretty good, all in all.

Off to share this news to the front pages.

[JDeck]

Im surprised you're still buying from him after all the headaches. I don't think I ever took lobot out of the package, what is the barbell broken?
I don't know if I'll buy from him or not. I got the Klatoonian raider and im good now. Unless he puts something up really good. Like the walmart exclusive ANH stormtrooper, but who knows it might end up with missing heads or broken legs.

[Starchaser]

Glad that most of your figures were okay this go around. Like JDeck, I'm surprised you're still ordering from him. Though I understand if it's the only reasonably priced alternative. I'm hesitant to order from him again at this point unless it's a last resort.

[Darth More]

Tamer: Yes, I got lucky this time...

JDeck: Maybe I need to heat up Mr Lobot. The ball-joint doesn't quite fit into the neck, or maybe the neck isn't casted completely since it looks a little short. I got the one from Amazon off the card and both look the same, so the error remains a riddle for me as of now. I'm sure he'll get more Stormtroopers in - maybe even the upcoming Gaming Greats. I've received a Saelt Marae with two left feet before, but never a figure with missing limbs.

Starchaser: I can well understand your surprise. The point is that I try to figure out a way how Mr Tung called Hori finally sends me the figure I already paid for half a year ago. He always put me on hold when I contact him. He offered me to sell me a Klatooinian Raider even though it's not listed anymore. I already paid for the Razor Crest Mando, but he keeps sending my new orders without it, which really pisses me off by now. He said it's going to arrive with my order on its way. If it's still not in there, I'll try to make him ship it to me for free.
No word on the Klatooinian anymore, which is unfortunate. I can only hope for a re-issue of the Raider AT-ST...as soon as I get the missing items, I'll finally say goodbye to TungHori after 16 years of blacksheepness...it's been great to army-build with him back in 2007 - I got 5 Clone Jet Troopers from the BF II Multipack for as low as $13.67 shipped back in the days...good memories.
That kinda compensates the frustration I recently had with him.

[JDeck]

   I don't see how getting a broken figure at retail price is lucky. I can go on Amazon and get a Lobot for 10 cents cheaper with 2 day shipping and it's carded.  I just don't trust him anymore  the gaming greats stormtroopers I can order right now. I think I ordered enough. Lately the GG figures are still in stock after release date, sometimes on sale carded.  Those missing AT-ST helmets were the last staw for me. Once bitten, twice shy, baby.

[Darth More]

Exactly, that's the main reason why I don't order from TungHori anymore. He claims retail prices or even more by now, so I rather support German figure dealers and get my stuff here - new on card when I know those units passed quality control.

[Darth More]

So my last order from mighty TungHori was held by the German customs for 3 days. My previous order was worth $150 and they didn't charge me import fees. This time I have to pay 1.23€ taxes plus 6€ handling fee, which is absolutely fine to me, but makes no sense since this order is only worth $101.
But that's not enough with the oddity here: The delivery man came to my door yesterday, but he couldn't make his device accept the payment, so he had to take my parcel to a local post office. So I have to pick it up there myself today in order to pay the custom fees. At least he chose the closest office, which is a minute by bike away and not 15 minutes.

I'll get ready to finally get my stuff and will be back later to share with you what I find inside!